بانک کامنولث 114 شعبه خود را بصورت موقت تعطیل و پرسنل آنرا در قسمت خدمات پاسخگویی تلفنی و آنلاین مستقر میکند
بانک کامنولث 114 شعبه خود را بصورت موقت تعطیل و پرسنل آنرا در قسمت خدمات پاسخگویی تلفنی و آنلاین مستقر میکند. این بانک، این رویه را همراه را بقیه 3 بانک بزرگ دیگر استرالیا بدلیل افزایش تقاضای غیرحضوری ، اتخاذ کرده است.
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Commonwealth Bank will “temporarily” close 114 of its branches in a bid to survive the downturn from coronavirus.
The banking giant confirmed earlier this week it would reassign more than 500 staff to work in call centres and online to help with the huge increase in customers needing support but not wanting to access it in person.
Elderly customers, who typically do their finances in-store, have especially stayed away due to the risk of coronavirus.
"Since the pandemic was declared in early March, we have received more than one million calls and online requests for help. In particular, calls to our hardship line have increased by 800 per cent compared to the period before the pandemic," a Commonwealth Bank spokesman said.
"Over the same period, visits by customers to bank branches have fallen more than 50 per cent in some branches as people follow social distancing and lockdown requirements.
"As a result we are stepping up our support for customers by planning to reassign, from May 7, about 500 branch staff to our call centres and online operations.
"This means we will temporarily close a number of branches across the country, primarily in metro areas."